What to do in a car accident

What to do in case of a car accident


Be prepared today with the following:

  • Keep Pen and Paper in the Car
  • Keep a record of your insurance policy number and their contact number on your phone
  • Keep record of numbers for emergency numbers on your phone

In the event of an accident:

  • Do not flee the scene. By Law you have to STOP. Remain calm! Switch on Your Hazards. Step out of your car when safe to do so. Ensure the safety of YOUR passengers.
  • Put out warning triangle for other road users.
  • Do not interfere with the evidence!
  • Help others that may be hurt.
  • If no one is injured, your vehicle can be driven and your vehicle is obstructing traffic, move it to a safe location
  • If someone is injured, vehicles should not be moved. If the accident is blocking passage of other road users, mark the vehicle positions (using chalk, crayon, spray paint or stone) and if possible move the vehicles to provide sufficient movement of the road users.
  • The police do not have to be called to the scene if no one has been hurt, but the accident must be reported – by both drivers – at a police station or traffic office within 24 hours.
  • If there have been any deaths, serious injuries or significant damage to property, you need to call the police to the accident scene.
  • The national 24-hour emergency number is 084124 or you can phone the SAPS on 10111. Mobile emergency number is 112.
  • Is someone is injured?:
    • Do not move the vehicles until a police officer has given the OK.
    • Help anyone who has been hurt – call the Ambulance immediately and/or SAPS.
  • Get the details of all individuals involved in the accident, as well as any witnesses. These should include:
    • Full names
    • ID numbers
    • Addresses
    • Telephone details
    • Date and time of accident
    • Vehicle registration numbers
    • Insurance information of the drivers.
    • The vehicles involved in the accident (general description: make / series / year model / colour:)
    • Take pictures/video of the scene including damage to vehicles and marks to the road surface.
    • Take down location of accident e.g street names/ intersections (including the weather, visibility, road condition, potholes or broken traffic lights, missing or damaged stop signs)
    • Draw basic diagram of the accident scene
    • The police and traffic officers at the scene
    • The ambulance personnel
    • Any tow truck drivers that moved any vehicles (Do not let your car get towed away unless they are authorized by your insurance company to remove your car)
  • The accident has to be reported to the police within 24 hours. It is an offence not to report an accident in which another person’s property has been damaged, or another person has been injured.
  • Notify your Car Insurance company about the accident as soon as possible. 

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